frequently asked guest questions
As you are preparing for your trip to Nomo Soho Hotel, below is a collection of answers to frequently asked questions about your stay.
When is check-in and check-out?
Check-in is at 4pm. Check-out is at 12pm. Please note, a late checkout fee will be applied for checkouts later than 12pm. There is complimentary luggage storage available on the day of your arrival and departure.
Do I need a credit or debit card to check-in?
Yes, we require a card for check-in and place an authorization hold of $150 per night on your credit or debit card. This hold is released at check-out minus any incidentals incurred during your stay such as room service, restaurant charges, as well as amenity and late checkout fees. It may take 3-10 business days for the amount to return to your account depending on your bank/credit card.
Is a form of identification required at check-in?
Yes, a government-issued photo ID is required to check in. This ID must match the card used at check-in unless a credit card authorization form has been previously filled out.
Do you accept cash?
We do accept cash to cover the cost of the room and tax, however, we still require a credit or debit card to be swiped and hold to be placed for incidentals.
What is the minimum age requirement to check into the hotel?
To check in, a guest must be 21 years or older.
Does the hotel offer smoking rooms?
NoMo SoHo is a non-smoking hotel. This includes vaping. Any violation will be subject to a $500 cleaning fee. If a guest is found in violation during their stay, NoMo SoHo reserves the right to ask them to depart the premises without a refund.
Do you allow pets?
Yes, we allow dogs under 80 lbs. We do not permit other animals. There is a limit of one dog per room. We charge a non-refundable $100 pet fee. Fees and restrictions do not apply to service animals.
What is the amenity fee?
NoMo SoHo has an amenity fee of $43 per night plus tax. This is a mandatory fee and includes the following:
- Complimentary bottled water upon arrival
- Secure High-Speed WiFi
- Promo code for $5 off our weekly wellness classes at our Penthouse Terrace
- Local and select long-distance calls
- In-room Google Chromecast Streaming
- Unlimited use of our 24/7 fitness center with bikes, treadmills, elliptical machines, free weights, and other machines.
- Luggage storage upon arrival and departure
- CitiBike complimentary pass
- Parcel storage within 5 days of arrival
- Unlimited access to our digital news and magazines via PressReader (over 7,000 magazines and newspapers)
- Parking discount
- Neighborhood discounts with select partners
Are there ADA guestrooms?
Yes. Please select an ADA room when booking or reach out to email@example.com with your request.
What is the hotel’s cancellation policy?
Guests may change or cancel their reservations up to 48 hours prior to arrival unless it is a non-refundable, prepaid booking. If a guest cancels within 48 hours of arrival or cancels a non-refundable, prepaid booking, a cancellation fee shall be applied.
Does the hotel offer connecting rooms?
Yes, NoMo SoHo does have connecting and adjoining guest rooms available. You may place the request when booking. Fulfilling this request is based on availability, however, and cannot be guaranteed.
Does your guestroom allow rollaway beds or cribs?
NoMo SoHo offers cribs based on availability. The hotel does not offer rollaway beds. Please ensure to book the appropriate room type that accommodates your traveling party.
What are the NoMo SoHo stay offers available in conjunction with an NFT purchase?
Guests can book a 3 or 6-night stay dependent on the NFT purchased. With an NFTstay, guests receive additional amenities and inclusions such as a welcome amenity upon arrival, late check-out upon availability, and a daily breakfast credit for our Library Cafe.
What areas of NoMo SoHo are captured in the NFTs offered?
Guests may purchase a redeemable NFT depicting a recognizable part of the hotel, from The Lovewall in NoMo Kitchen to The Tunnel of Love, the hotel’s iconic archway.
Once I’ve purchased the NFT, how do I redeem my stay?
After purchasing an NFT from the Opensea marketplace, guests can visit nftstays.com/redeem to connect their wallet and redeem the NFT for a coupon that can be used to book a stay through our website. For more information, please contact us using the following email firstname.lastname@example.org
What Food & Beverage outlets do you have?
NoMo Kitchen restaurant, Library Cafe, and Nina's cocktail bar and lounge.
What are the hours of operation for your restaurant?
NoMo Kitchen is open 7 days a week starting at 8am for all-day service.
Please see below for specific meal times:
8am-11:30am Monday to Thursday
*coffee is also available for purchase starting at 7am daily in our Library Cafe
NoMo Kitchen 8am-4:00pm Friday-Sunday
NoMo Kitchen 11:30am – 4:00pm Monday –Thursday
5:00pm – 10:00pm (last seating 8:30pm) Sunday – Thursday
5:00pm – 11:00pm (last seating 9:30pm) Friday – Saturday
Is there in-room dining?
Yes, please order from the QR code menu in your room. Please note, the hours of operation are 8am – 10pm daily (11pm Fri & Sat). In-room dining is served in sustainable to-go packaging
Where is NoMo SoHo located?
NoMo SoHo is located at 9 Crosby Street, New York NY 10013. Our main entrance is between Howard St. & Grand St.
Do you offer parking?
NoMo SoHo partners with a local parking garage that currently offers self-parking for a discounted rate of $40 plus tax per night for standard vehicles, $50 plus tax per night for SUVs, and $65 plus tax per night for oversized vehicles. However, it does not include in and out privileges or valet parking. The garage is located at 6 Wooster Street, a 7-minute walk from the hotel. If you are traveling with luggage, then we recommend dropping it off with our bellman before parking. Please be sure to validate your ticket at our front desk to receive the discounted pricing.
What airports are closest to NoMo SoHo?
We are in close proximity to three major New York City airports, including John F. Kennedy (JFK), LaGuardia (LGA), and Newark (EWR) airports. We recommend allowing 30-45 minutes to drive to LGA, and 60-75 minutes to JFK and EWR when considering possible traffic.
Do you provide shuttle or car services?
We do not offer complimentary shuttle services. We recommend hailing an Uber, Lyft, or taxi from the airport to NoMo SoHo. Our bellmen may assist with car services upon departure.
Which trains run near NoMo SoHo?
There are multiple subway lines within a 5-minute walking distance of NoMo SoHo:
- “6” train on Canal and Lafayette
- “J, Z” trains on Canal and Centre
- “N, Q, R, and W” trains on Canal and Broadway
Can you arrange an amenity delivery for a guest at your hotel?
Yes, all amenities are handled by our F&B team. Please email email@example.com or call NoMo Kitchen directly at 646-218-6449.
Does your hotel have a spa?
Our hotel does not have a spa on-site; however, there are several spas within immediate walking distance. Listed on our "Offers" webpage, we often have spa and massage packages partnering with neighboring businesses that include special discounted rates for guests.
Does your hotel offer concierge services?
We do not currently have a concierge service, however, our front office managers are happy to assist with printing tickets, dining reservations, or recommendations throughout the city. Please reach out to firstname.lastname@example.org. Our bellmen are also happy to assist with transportation services upon departure as well as luggage storage.
Do you accept mailed packages on a guest's behalf?
Packages will be accepted by NoMo SoHo up to 5 days prior to a reservation. Please send to 9 Crosby Street, New York NY 10013, with attention to the name on the room reservation. Please note, NoMo is not responsible for packages. A shipping fee will be applied if we send out a package on a guest's behalf.
How do I access the hotel’s WIFI?
Select the “nomo guest” network and a screen will appear where you input your room number and last name on the reservation to connect.
How do I access the PressReader app?
You may download the PressReader app from your mobile device's app store. When connected to the “nomo guest” wifi network, you will see our publications and magazines when using the app.
How do I use the Chromecast streaming in room?
Please make sure you are connected to the “nomo guest” WIFI network. Once you are connected, you can pull up any app that offers streaming (Netflix, Hulu, Amazon Prime, Video etc.) and stream onto the TV in your room.
What fitness facilities do you have?
We have a 24/7 fitness center on our lower level floor (LL), which is accessible with your room key. Our offerings include bikes, treadmills, elliptical machines, free weights, and weight machines.